We’re Hiring at iContact

June 23, 2007 · Print This Article

Print This Article


We’re hiring at iContact. We currently have 11 open positions and 14 open jobs at iContact. If you are interested in any of these positions please email jobs[at]icontact.com with a resume and cover letter. If you know someone who might be interested, please ask them to email jobs[at]icontact.com.

About iContact

iContact is a four-year old venture-backed company based in Durham, NC, that provides email marketing and online communications software. iContact is only 4 years old and is doing extremely well. It has over 70 employees and has strong recurring stream of revenues. The company already has an effective lead generation system, a robust sales pipeline, over 16,000 customers, and many blue chip companies as reference-able clients. iContact has positioned itself as the #2 player in the industry and consistently takes clients away from the big vendors. Now, we need to continue to add world-class individuals to the team as we focus on becoming the world leader in email marketing and online communications software.

Positions will be headquartered in the Durham/Research Triangle Park area of North Carolina. Relocation is available for the right candidates. This is an excellent opportunity to get in early at a successful company that is positioned for a very big and profitable exit. The iContact product is the leading email marketing and online communications platform used by over 16,000 companies worldwide ranging from small businesses to blue chip clients like International Paper, Ford, Bank of America, Super 8 Motel, Symantec, Re/Max, United Colors of Benetton, Nissan, and LG Electronics. iContact 4.0, designed for the SMB market and iContact Enterprise, designed for mid-sized to large organizations, are both available at www.icontact.com. iContact was named one of the Best Places to Work in the Triangle by the Triangle Business Journal in 2007.

Product Manager

Seeking a Product Manager to plan, analyze, and execute new releases of iContact email marketing and communication software. The ideal candidate will take vision and input from The Board of Directors, team members, and customers and synthesize them to build our product, project, and iteration plans. Excellent verbal and written communication skills and a bachelor’s degree and 3-5 years experience are required. Candidates with previous project management skills and experience with Scrum will be strongly preferred. Requirements include: experience developing and launching consumer technology products, intuitive sense for product usability and design—ability to think through every aspect of the user experience and general understanding of web technologies (e.g. AJAX, CSS, MySQL), how they’re implemented/served, and how they fit together.

Graphic Designer

Seeking an experienced Graphic Designer who has expert skills with tools such as Adobe Photoshop, Illustrator, and InDesign. The ideal candidate will have experience in creating mock-ups and storyboards, a history of designing user interfaces for web applications with multiple features and a constantly-evolving feature set, experience designing with grids, excellent verbal and written communication skills, and a bachelor’s degree or five years of related experience. In addition, they must possess a design portfolio demonstrating related and relevant work, including links to at least 2 designs that are live, with a description of what role you played in the development and design of the web application and/or web site. Additional desired skills and experience: advanced HTML & CSS skills, with an extremely solid understanding of semantically valid markup; formal education in Graphic Design with a thorough understanding of color, layout, composition, typography, and iconography; experience with print design; a passion for web standards; proven skill at creating both vector-based and pixel-based user interface elements (controls, dialogs, icons, text, etc.); excellent prioritization and analytical skills; self-starter/highly motivated; passion for designing interfaces that are simple, usable, accessible, intuitive, consistent and beautiful; experience creating, maintaining and following GUI standards and design standards; technical writing skills; familiarity with Smarty; JavaScript and AJAX experience.

Account Managers

Seeking several Account Managers to work as part of the Sales Department, selling iContact Enterprise to organizations that desire a world-class E-marketing program. The individual will begin work in an intensive training program and be initially assigned to the Lead Generation team. After completing training successfully and generating leads at an acceptable rate, the individual will be eligible to move onto the Inside Sales team. The ideal candidate will possess a 4-year technical degree and 1-2 years technical, quota-based sales experience, achieving above quota.

Web Application Developer

Experience with web based application development, object-oriented design and programming, design patterns, finding and fixing bugs, test-driven development, and working in teams. Computer Science or related degree. Additional desired skills: PHP, MySQL, Linux, database indexing and optimization, and familiarity with agile development methods.

Customer Support Representatives

Experience responding to support issues, answering questions via phone, providing support via live chat, and assisting customers with use of web based software products. Proficiency with computers, experience with troubleshooting, providing technical support, and knowledge of HTML are all required. Experience with email newsletter, phone queue system, support ticketing systems or live chat systems a plus.

HelpDesk Support Specialists

One to three years experience in IT support, LAN, network printing, Windows XP Professional on the desktop and laptop is needed. Experience in Linux desktop is a plus. Some college or a 4 year degree in a technical field is preferred. Desired skills: Windows XP, networking protocols-TCP/IP or DHCP, networking hardware-patching a cube, working with switching, network printers, laptops, desktops, help desk tickets, Microsoft Office, Open Office, and Firefox.

Financial Assistant

BA in Accounting or equivalent. Two to six years of experience with payables and receivables, general ledger, payroll support and wire transfers supporting company’s finance team. High level of proficiency using MS Office programs, especially Excel. Knowledge of Quick Books or Sage Accounting software is an added advantage.

Vice President of Customer Service

Manages a 27 person department that may scale to 55 persons in 2008 and 90 or more in 2009. Proven ability to reduce phone call abandonment rate from 8% to 2% and reduce ticket response time. Ensures quality and consistency of support representative training programs. Establish a customer satisfaction score system and manage all product documentation including user guide, KB, and tutorial videos. Requires a BS or BA degree and 10-15 years of business experience. A Masters in Business is preferred or equivalent experience. Ability to build training and support materials for resellers.

Online Advertising Manager

Seeking an experienced A-Level player to manage and scale our lead generation and customer acquisition efforts through online advertising. Person will be extremely experienced with driving customer acquisition through online media buying. Experience utilizing an ad serving engine like Atlas, DoubleClick, Zedo, or a similar tool is required. Responsibility for coordinating all non-CPC online advertising and scaling customer acquisition from 1600 to 10000 customers per month. Main responsibilities include managing creation of ads, testing creative and landing pages, CPM media buys, negotiating and executing deals, campaign execution and optimization, determining competitors ad locations, and utilizing an ad serving engine. Requires degree and 2 to 5 years of successful experience managing and scaling online media buys in a fast-growth environment. Person reports directly to the Vice President of Marketing.

Affiliate Advertising Manager

Seeking an experienced A-Level player to manage and scale our lead generation and customer acquisition effort through CPA and affiliate advertising. Person will be extremely experienced with driving customer acquisition through affiliate networks, large affiliate recruiting, and established CPA-based deals. BA with 2 to 5 years of successful experience managing and scaling successful CPA advertising buys. The person will report directly to the Vice President of Marketing. Will have the responsibility for coordinating all of the affiliate and CPA customer acquisition and helping scale our customer acquisition from 1500 to 10000 customers per month. Experience with managing creation and testing of effective ads, affiliate recruiting, contract negotiation, business development, deal negotiation, campaign execution, customer acquisition cost and lifetime value calculation, return evaluation, and campaign scaling is essential. We are seeking an individual that has managed an affiliate program on a major network that had monthly commission payout of at least $100,000 and recruited at least 2000 affiliates.

Usability Engineer

Three to five years of experience working on web-based applications and managing the usability aspects of development projects. Strong interpersonal and negotiating skills and user interface design skills. Proficiency in statistics, data analysis,and survey design. Ability to make strategic and tactical design recommendations based on results from usability tests and customer surveys. An advanced degree in Human Factors, Cognitive Science or a related discipline is preferred. Additional desired skills include (X)HTML, knowledge of Agile development techniques, exposure to design and prototyping tools such as Photoshop, love for mentoring others in usability best practices, and familiarity with Section 508 accessibility requirements.

Senior Front-End Engineer

BS or MS in Computer Science (or related degree). Skilled engineer and architect that loves working on the controller and presentation layers. Ideal candidate will possess the following: at least 5 years prior experience working on web-based applications, in-depth knowledge of design patterns (including web presentational, object-relational, domain logic and session state patterns), strong team and individual work skills, and experience finding and fixing bugs. Additional desired skills include PHP, MySQL, XML, (X)HTML, JavaScript, CSS, AJAX, unit testing, functional testing, test-drive development, Linux development platform/environment, and Subversion.

For More Information

If you are interested and/or would like more information, please send resume with cover letter to jobs[at]icontact.com. If we determine you to be a qualified candidate we may send a questionnaire or contact you to schedule either an in-person interview or teleconference interview. Additional information on the company and software can be found at www.icontact.com.


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