Zappos CEO Tony Hsieh Presents on “The Path to a Billion” | Dare Mighty Things

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Tony Hsieh, the 34 year old CEO of Zappos is giving a talk at the Underground web marketing seminar in Los Angeles. He sold LinkExchange to Microsoft for $265 million in 1998.

His speech is titled The Path to $1 Billion as they are on track to hit $1B in sales this year as a private company that started in 1999, did $8.6 million in 2000 and $32 million in 2001. They have 1,600 employees today and a 500 person call center.

Tony is emphasizing the importance of ‘above and beyond’ great customer service more or less regardless of cost. 75% of his orders are from repeat customers. He talks of ’surprise upgrades.’

Tony shared that they orient new team members with 4 weeks of customer loyalty training at their headquarters in Las Vegas plus week in Kentucky for warehouse training for every single employee. He tells the story of when a customer ordered pizza from their customer service line at 3am and the customer rep found the nearest pizza places in Santa Monica that were still open.

He encourages entrepreneurs to train great people if you want the company to scale as ‘you can’t do everything yourself.’ He provides a culture book to their team members each year. Every single team member writes a couple employee on what the culture means to them.

Their core company values are:

1. Deliver WOW through service
2. Embrace and drive change
3. Create fun and little weirdness
4. Be adventurous, creative, and open-minded
5. Pursue growth and learning
6. Build open and honest relationships with communication
7. Build a positive team and family spirit
8. Do more with less
9. Be passionate and determined
10. Be humble

I am wondering what their customer acquisition cost and customer lifetime value is and what their monthly CPM and CPC spend is and what networks they use to acquire customers via CPA.

Endeavor – Promoting Entrepreneurship in Middle-Income Nations

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A Non-Profit Profile By Humanity Campaign Writer Ebs Sutton–

Recently, a non-profit organization by the name of Endeavor was profiled in the July issue of The Economist, in an article which gave rave reviews of the group’s commitment to providing not just access to opportunity, but access to the mentoring and investment which turns opportunity into actuality.

When it comes to promoting entrepreneurialism in developing nations, Endeavor believes that a significant part of the problem is not just a lack of access to entrepreneurial possibilities, but a lack of access to the modeling and mentorship which are available in places like the United States. Endeavor seeks to address this need by using successful high-impact entrepreneurs in developing nations to select and mentor budding entrepreneurs in developing nations.

The Purpose of Endeavor

Endeavor is a non-profit organization whose vision is to change communities and countries by promoting entrepreneurship where it is needed most. Using their internal Search and Selection teams as well as panels of successful entrepreneurs from across the globe, candidates for the Endeavor program undergo a rigorous selection process which can take up to 18 months. Endeavor uses six main criteria to evaluate candidates:

• Entrepreneurial Initiative
• Business innovation
• Value and Ethics
• Role Model Potential
• Development Impact
• Fit with Endeavor

Additionally, through the course of this process, each entrepreneur is given valuable feedback and advice, whether or not they are selected. Once entrepreneurs are selected according to the criteria, they are set up with mentors and access to support and advice. Endeavor matches the entrepreneur with selected mentors who can help him or her with specific challenges faced. Some Endeavor Entrepreneurs can have over a dozen mentors.

Interview with Elmira Bayrasli

I had a chance to interview Elmira Bayrasli of Endeavor’s Outreach Team via email. She described the Endeavor process this way:

“Generally Endeavor looks for high-impact entrepreneurs who are leading companies that are generating between 500K to 20 million in revenues; and entrepreneurs who have role model potential – who will give back to their emerging market communities and not only inspire, but lead, mentor and support aspiring entrepreneurs. Endeavor Entrepreneurs generally are those who have a business that has great high-impact potential to go to scale – to create jobs, generate revenues and investment opportunities.”

The Process

Here is an image showing their selection process from their 2007 annual report:

Many selected entrepreneurs go on to become mentors themselves. Some serve as panelists or as members of local boards of directors.

Before this process even begins, Bayrasli says, Endeavor does its homework:

“Before Endeavor starts to identify and support high-impact entrepreneurs, we spend quite a bit of time building local operations. Endeavor will only launch its ‘mentor capitalist’ model for high-impact entrepreneurship in countries where there is actively backing and engagement from leading business talent and recognized leaders. These individuals form the basis for Endeavor’s local board of directors.”

Here is a graphic that shows the Endeavor “idea to impact” process:

Examples of Success

This year Wences Casares became the first Endeavor Entrepreneur to join Endeavor’s Global Board of Directors. An Argentinean entrepreneur, Casares founded Patagon, an Argentinean online brokerage; Wanako Games, a developer of video games fueled by Latin American creativity; and Lemon Bank, a Brazillian bank designed to help the poor.

Of the roughly ten Endeavor Entrepreneurs profiled on the Entrepreneur website, one in particular stood out to me. Natallie Killasy began a company called Stitch Wise which sews mine safety gear in the Gauteng Province of South Africa. After realizing how many miners were seriously and permanently injured in mining accidents, she customized sewing machines to provide work for disabled miners. The products started as protective rainwear and eventually moved into safety equipment to prevent underground collapses. According to the Endeavor website, “these products are now industry standard and are critical to the industry.”

Some Reader Criticisms

Five out of the eight responses to the article posted on The Economist expressed concern. One concern is that Endeavor is addressing the wrong issues when it comes to entrepreneurialism in developing nations. It is stated main challenges faced are not a lack of well thought out ideas or good business strategy but rather the bureaucracy, corruption, unreliable infrastructure and poor access to loans which plague most emerging economies. Another concern is the Endeavor selection process and its rigorous search for entrepreneurs already brimming with potential. The term “picking winners” appeared twice in reader feedback, seeming to imply that Endeavor has an ulterior selfish motive. If Endeavor strives to “picks winners”, one wonders, are they truly developing an entrepreneurial spirit or just helping an elite few gain their feet?

From my perspective, Endeavor appears to be effectively carrying out its mission and creating lasting positive change in developing nations. Certainly the concerns Economist readers raise regarding the “real” challenges facing entrepreneurs in developing nations are undeniable. I spent 13 years in one of the poorest, most corrupt countries in the world and witnessed the bureaucracy, unreliable infrastructure, and corruption firsthand. However, it takes one look at the Endeavor site to see the statistics supporting their success in countries such as Brazil, South Africa, Argentina, Chile, Uruguay and Mexico. Endeavor currently works in 11 countries and hopes to expand its reach to include even more.

Picking Winners

Although it may seem that Endeavor only helps an elite few, “picking winners” could be a necessary part of smart strategy. With all the possible Endeavor Entrepreneurs and limited Endeavor resources, Endeavor has to pick entrepreneurs showing the most likelihood of success. It’s about investing precious time and resources wisely it seems.

At a relatively young 11 years old, Endeavor is a welcome addition to the scene of international sustainable development.This noted, it has so far focused its work in middle-income countries like Argentina, Brazil, and Turkey and not in the most impoverished “developing countries” where arguably they could create more social value. Though certainly not the only organization addressing entrepreneurial needs in developing countries (Technoserve, for example, has a very similar purpose) Endeavor is energetic and effective in fulfilling its purpose.

Video on Entrepreneurship & Goals: Work Your Way Up | Dare Mighty Things

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In June 2008 a young entrepreneurial filmmaker by the name of Patrick Sargent came out to the iContact office in Durham to do a documentary on entrepreneurship. His film, Work Your Way Up, launched today and is available on his website. Here’s the trailer.

And here’s an excerpt from the film where I talk about the immense impact the simple act of writing down my goals, framing them, and putting them in my closet has had in my life.

Here are some words from Patrick: The purpose of Work Your Way Up was to create a film for aspiring entrepreneurs that they could use to guide and inspire them on their journey as entrepreneurs. This project came to fruition about a year ago when I was scouring the market for a film on entrepreneurship for aspiring entrepreneurs. After lots of searching I realized something. There weren’t any.

It was at this time that I decided I was going to set out to make one myself. It was going to be difficult but I knew that if I approached it right I could make a commercially viable film for aspiring entrepreneurs. I started pre-production on Work Your Way Up in May, started shooting in July, and now nearly nine months later Work Your Way Up has become a reality. Work Your Way Up is unlike anything that’s been made before. It’s a film aimed directly at aspiring entrepreneurs. Work Your Way Up speaks directly to the heart and soul of the entrepreneur. The film proves you that you absolutely can do it. This is shown to you directly from the life lessons of those who have already created successful businesses. The full video is available now at http://www.workyourwayupfilm.com.

StartingBloc Presentation: A Vision for the World in 50 Years

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The last two Saturday mornings of my life have been spent on Powerpoint. But it was worth it.

So I’m standing in front of 150 social entrepreneurial peers at Yale on Saturday, attempting to set the scene for why I think we can actually end poverty, hunger, genocide, warfare, and preventable disease in our lifetimes.

First, I start with the challenges.

This is a continuation of the last post “The Great Challenge of our Generation.” The material comes from my StartingBloc presentation on Saturday, “The Immense Opportunity our Generation Has.”

First, let me take a step back and take a shot at some of the major the causes of this economic decline. Some of these causes may be controversial or debatable, but it’s a stab.

The Major Causes of the Economic Decline

1. De-regulation of financial industry in 1999 (Glass-Steagall)
2. Low interest rates to stem 2001-2002 recession
3. Easy credit to unqualified home buyers from 2002-2007
4. Lack of consumer savings in the U.S.
5. Over-leveraging of trading accounts
6. Over-derivitization of securities, de-linked from their underlying assets (CDOs, credit swaps, MBSs)
7. The collapse of key counterparties to risk

And the resulting effects of the declines…

The Effects of the Economic Decline

Mar 2008 – Forced Sale of Bear Sterns to JP Morgan
Jul 2008 – IndyMac Bank collapses
Sep 2008 – Bailout of Fannie Mae, Freddie Mac, and AIG, Forced Sale of Merrill Lynch and Wachovia, Collapse of Lehman Brothers
Oct 2008 – $700 billion U.S. government TARP
Feb 2009 – Unemployment rises to 7.6%, over 3.6 million jobs lost, DJIA down 50% from Oct 2007 peak, $787 billion U.S. government stimulus package

I showed graphs showing of the rise in collateralized debt obligations…

the decline in NASDAQ to levels not seen since 1998…

the decline of the DJIA to the lowest levels since 1996…

the decline of the Brazil-Russia-India-China ETF down 61.47% since June 2008…

the rise in unemployment to the highest level since 1992…

the rise in U.S. foreclosures…

and the drop in IPO pricings, down 84% in 2008…

Finally, I listed the key global challenges we currently have:

Key Global Challenges

1. Extreme hunger and food distribution
2. Water sanitation and distribution
3. An $11 trillion U.S. government debt and unfunded liabilities in Medicare, Medicaid, and Social Security
4. Lack of access to childhood education
5. Infant mortality, Malaria, measles, TB, diarrhea, HIV/AIDS
6. Human rights violations and sex trafficking
7. Climate change causing increasing temperatures
8. Nuclear proliferation
9. Major conflicts in Congo, Palestine, Sudan, Afghanistan, Iraq
10. Lack of transparent leadership in Zimbabwe, N. Korea, Somalia

And the wonderful graphic I showed next to illustrate just how scary these challenges are…

Yes, this baby has good reason to cry.

And to transition to the section on opportunities I started by showing…

I showed the DJIA over a 40 year period to show a longer term perspective…

I showed the DJIA from 1969 to 1982 to show another 13 year period that was flat…

Then showed what happened to the DJIA in the thirteen year period from 1982 to 1995 (from 900 to 4700)…

And showed Yale Economics Professor Robert Schiller’s P/E10 ratio that shows Price to Earnings ratio over a 10 year period to give a longer term perspecitve, showing that the P/E10 today is 13.38 down from 43 in May 2000.

And showed the 13.38 P/E10 lower than the long term average since 1881 of 16.84 indicating it may be a good time to buy.

And showed that only 23.5% of the world population (only 1.5B people so far) have access to the Internet today and that this percentage is rapidly expanding, which may provide a great coming power from a connected humanity that can communicate…

Showed that infant mortality has been cut in half in the last 45 years via the chart from Bill Gates’ annual letter…

Talked about the old model of government-to-government bi-lateral aid…

And shared three case studies of non-profits that are following a new model of aid, Aid 2.0, that could make a huge impact…

And finally listed all the great entrepreneurial opportunities there are in the world that entrepreneurs can work to solve–all of which could generate a billion dollar business…

Key Global Entrepreneurial Opportunities

1. Agricultural production yields
2. Food distribution and logistics
3. Water collection, sanitation and distribution
4. Wireless electricity distribution
5. Wireless mesh broadband networks
6. Ending conflict through trust and communication
7. Leadership transparency consulting
8. Improved education and reform
9. Improved preventative health care and reform
10. Clean tech/alternative fuel (the coming Green Revolution)

And finally ended with…

Perhaps, it’s time to invest long in our futures.

A Vision for the World

So, with these great challenges and opportunities in mind, I’d like to work with each and every one of you over the next fifty years to shape a world that addresses the great inequities of opportunity in the world all based on the principle that all human lives have equal value. A world in which…

1. There is no killing of humans on a mass scale (genocide or warfare)
2. All humans have access to the basic human needs of clean water, nutritious food, shelter, and primary education
3. We end preventable diseases like malaria, TB, and measles
4. We are environmentally sustainable

Is this possible?

Some may laugh.

But there’s no legitimate reason why humans have to kill thousands, tens of thousands of humans on a mass scale. Especially not in an age of increased communication and hopefully increased trust. Is there?

There’s no legitimate reason why if we have the logistical ability to get a package to Shanghai by the morning that we can’t create a system that enables basic, inexpensive food to be produced and distributed to starving children in the developing world, especially not in an age of increased grain yields. Is there?

There is no legitimate reason why preventable diseases can’t be prevented in the next 50 years. By definition. Is there?

And there is no legitimate reason why we cannot find alternative energies to fossil fuels that don’t destroy the world. Is there? We already have them. They’re just a bit more expensive per KWh than fossil fuels. This price doesn’t include the true cost of the externalities caused by the fossil fuels currently being paid by society. As Tom Friedman talks about in Hot, Flat, and Crowded, once we scale the usage of alternative energies, their price per KWh will quickly come down to be sustainable from an economic and environmental standpoint.

We’ve had bigger challenges before. In 1962 in the midst of the Cuban missile crisis. In 1943 in the midst of World War II. In 1930 in the middle of the Great Depression when unemployment was at 25%. These are challenges our generation can overcome if we make the right sacrifices and investments in education, infrastructure, leadership, and sustainability.

People laughed at Edison when he said he had a device that recorded sound.

People laughed at Marconi when he claimed had a device that wirelessly transmitted sound.

People laughed at Yunus when he said he could lend to poor women with no assets.

Your thoughts? Is this world possible?

Inside The White House Friday…

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On Sunday March 1 I got a voicemail. The call was from Elliott Bisnow. It said, “Come to The White House on Friday.”

Background on The Summit Series

I’ve written about Elliott before. He’s 23 and somehow, with an excellent team, has put together The Summit Series, designed to bring together the top entrepreneurs, social entrepreneurs, and innovators under 40 in the world. The group started in April 2008 in Utah wanting to bring together cool people. The purpose has evolved and strengthened as the group as grown.

Today, the purpose of The Summit Series is to bring future global leaders together to figure out how to make the world better. They’ve brought together people like Jessica Jackley, co-founder of Kiva, Scott Harrison, the founder of Charity Water, Eric Ryan and Adam Lowry, co-founders of environmentally-friendly soap maker Method, and Blake Mycoskie, CEO of TOM’s Shoes, who has given away tens of thousands of shoes to children in developing countries.

They’re working to build a community of the most influential young entrepreneurs, social entrepreneurs, and innovators to make a positive impact. It’s the Clinton Global Initiative, Davos, and TED for Generation Y.

At the next Summit Series in April in Aspen, the focus is on philanthropy. They’ll be bringing in Mikkel Vestergaard Frandsen (inventor of the LifeStraw) and Elizabeth Gore from Nothing But Nets, Lauren Bush from Feed Projects which sells bags that enable a contribution to feed a child for a year, Bobby Bailey from Invisible Children which works with child soldiers in Uganda, and Ethan Zohn from Grassroots Soccer, who took his $1 million from winning Survivor:Africa to set up soccer leagues in Africa that enable children there to get tested for HIV/AIDS.

In just one year, The Summit Series has grown through hustle, hard work, and word of month to 120 members, including some of the most well-known and respected ‘under-40′ entrepreneurs and social entrepreneurs in the world.

This brings us to three weeks ago.

How The Meeting Transpired

On February 22, Elliott met David Washington and Yosi Sergant (the guy who launched the iconic HOPE poster) from the White House Office of Public Liaison at a DC event. Elliot told David and Yosi about Summit Series. They were interested in getting the message out on the Obama Administration’s efforts on job creation, the economy, energy, health care, transparency, and new media and building relationships over time with the attendees.

So it happened. David and Yosi told Elliot to find 30 people from Summit Series to come to a meeting at The White House on March 6th.

When someone calls to tell you to come to a meeting at The White House, you go. The White House has a “strong gravitational pull” as David Sutphen of Brunswick Group put it on Friday morning. And so I went.

Friday At The White House

So on Friday morning I flew to D.C. After getting a last minute haircut at an ‘old-school barbershop’ on 15th and H and running into my NASA-friend Stephanie Fibbs on the walk back, the Summit group met at 12pm at the Hay Adams Hotel for a reception.

At the reception I had a chance to meet Jake Nickell from Threadless, Evan Williams with Twitter, Mark Ecko from Ecko, Michael Chasen from Blackboard, and investor Chris Sacca from Lowercase Capital and reconnect with Tony Hsieh from Zappos, Aaron Patzer from Mint.com, Ben Kauffman from Kluster, and Josh Abramson from College Humor.

Lunch followed. At the table was Jessica Jackley from Kiva, Aaron from Mint, Ivanka Trump and her fiance Jared Kushner of the New York Observer, Catherine Levene of Daily Candy, and David Sutphen of Brunswick Group.

Setting Expectations

Prior to heading to The White House, David Sutphen and Phillipe Lanier of Eastbanc set expectations. We were not there to add on to the endless to-do list of the Administration. We were there to understand what was currently being done, ask questions, and build a long term relationship.

We heard that the Administration members we were about to meet were “drinking from a firehose” currently. They explained that we not there to give lots of ideas, but rather to learn what was happening so that we could be the entrepreneurial implementers and doers in our own communities working toward addressing critical needs. It wasn’t just about one day, but an ongoing relationship that started that day.

They shared that the Obama Administration saw us as one medium to communicate what they were working on to others via new media and as one filter of constituent thoughts and suggestions. With the CEOs of web firms Twitter, Zappos, iContact, Threadless, Mint, and Blackboard in the room we could certainly do that. They wanted to build a long term relationship with us and authentically wanted our contribution and ideas–just not all at once and in a usable ’summarized, bulletted form.’

So we walked over. We got our security passes at The Eisenhower Building and then went inside. We went up three floors and down a hallway to a room with thirty chairs and a table.

The Agenda from The Meeting

The meetings during the 90 minute session went as follows:

2:00pm – David Washington, Ph.D – Assoc. Director of the White House Office of Public Liaison and Michael Strautmanis – Chief of Staff to the Assistant to the President for Intergovernmental Relations and Public Liaison

2:15pm – Jason Furman – Deputy Director of the National Economic Council

2:30pm – Martha Coven, Special Assistant to the President for Mobility and Opportunity; Greg Nelson, White House Office of Public Liaison; and Heather Zichal, White House Office of Energy and Climate Change

2:50pm to 3:30pm – Macon Phillips, Director of New Media

Notes from The White House Meeting

Here are my rough notes from each session. All quotes are paraphrased and could be incorrectly attributed in some cases due to my sub-par note taking system

David Washington

• We want to know your ideas on how we can make government more transparent.
• We want examples of how the stimulus is helping–anecdotes and stories that you see.
• Our focus is creating jobs–but we need your help in doing this.

Michael Strautmanis

• Some of the stimulus may work. Some may not. We’re here for solutions not banter.
• When I met Michelle Robinson, she treated me as if I had value.
• President Obama challenged us to make government more transparent.
• From transparency comes legitimacy.
• The OMB is more transparent now. Longer explanations. Posting on Recovery.gov.
• As entrepreneurs, I want you to think creatively about the world of making the world a better place for our children.
• Only way to fix economy is to get on a sustainable path with fiscal responsibility.
• We have to create dynamism and energy. It takes heart.
• Other generations have had other challenges. Together we can meet these challenges.
• We are partners for creating a sustainable future.
• In response to question from Chris Sacca on will Obama start Twittering again: That is up to the Secret Service.

Jason Furman

• We’re working on unfreezing credit, bringing down the cost of health care, energy independence, the climate, education, and fiscal sustainability.
• In response to question on budget deficit from Aaron Patzer of Mint: Right now a fear is deflation. A deflationary spiral is the biggest nightmare for economists. The amount we’re borrowing today is small in comparison to our GDP and needed. Our economy can afford the deficit. We have a path to cut the [annual] deficit by 50% in 5 years. People are lending to the U.S. cheaply at 2.5%.
• We have 12.5M unemployed. Some banks may have negative net worth. Housing was overpriced.

Martha Coven

• We are working on creating green jobs.
• I want the best ideas from the private and social sector to bubble up to Federal Policy making.

Heather Zichal

• In response to question on solar power and home owners selling energy back to grid: We will think about homeowners selling electricity back to the grid.
• We are focused on energy and climate change.
• Administration making a commitment to CAFE standards and reducing dependency on foreign oil
• Cap and trade revenues to start in 2012 according to budget

Greg Nelson

• As business leaders you have a chance to redefine what the role of a business leader is.

Macon Phillips

• Creator of change.gov, whitehouse.gov, and recovery.gov
• We want to work with you on creating a PSA 2.0
• I love free dissemination
• We’ve made time for this because we want you to be empowered.
• Wants abilities to get mass response, but with usable outcomes. 8,000 comments can be unusable sometimes.

What They Asked of Us

Overall, I was very glad to participate. Each of the 30 attendees has been asked to do the following:

1. Act as a filter/community ambassador for the best ideas/suggestions/thoughts on what we can do on the economy, budget, energy, healthcare, education, and new media. Get feedback from your community and send the best to us from time-to-time in summarized, bulleted form.
2. Send any examples/anecdotes/stories that we hear of due to investments from the Stimulus making a positive impact in your community.
3. Send any ideas/suggestions/thoughts on how to make government more transparent and open.

Finally, they asked us to go back to our communities and work entrepreneurially to create positive change, address social needs, and create jobs. They said we must create a true partnership between the public, private, and non-profit sector for it to work.

My Thoughts on The Meeting

I very much appreciated the meeting. It was done with good intentions, and not as a media stunt. They shared with us what they were working on and how we could be part of it to increase the chance of success.

It was clear how smart, busy, and focused these people were. They were glad to meet us and we were certainly glad to meet them. They could be us and we could be them.

They gave us their direct email addresses and encouraged us to act as a filter for them for them on the best ideas. Finally, they invited us to build a long term relationship and explained that as we built trust over time, our influence as a group would grow.

After the Meeting

After the meeting, we all went to a local restaurant to discuss what we had experienced. We broke out into four groups to talk about our ideas and begin to refine them. The groups were:

1. Economy and the stimulus
2. Education and job creation
3. New media and transparency
4. Energy and the environment

I led the group on the economy and the stimulus. I’ll be writing up my notes and posting them soon.

Where It Goes from Here

So we’ve been asked to be one informal filter (of many) for these individuals in the Administration and Office of Public Liaison and help ensure they’re getting the best ideas from the best people filtered to them every few months in summarized form.

I’ll be holding an Entrepreneur & Social Entrepreneur Meetup at my house in Chapel Hill on Friday March 20th at 8pm at which I’ll present what we’ve been asked to do and start the discussion with the group.

We’ll likely hold a separate meetup (date TBA) in early April to discuss and debate ideas and policy proposals on the topics of: economy, budget, energy, healthcare, education, transparency, and new media. We’ll then filter the ideas and present a summarized form to our new contacts in the Obama Administration.

If you have any ideas or thoughts please post them below via the comment section.

The Tweets From The Meeting

Since Evan Williams, the founder of Twitter with 231,000 followers, Tony Hsieh of Zappos with 197,000 followers, and Chris Sacca with 132,000 followers were with us, we may have been in the most tweeted meeting at The White House in the history of the world.

The post-meeting Tweets were positive.

@ev wrote: “Lessons from today: Obama’s team: smart and committed. Learned a lot and was inspired.” and

@saaca wrote: “The folks from the White House are sharp. Obama made it cool once again for awesome people to serve in government.”

@tomsshoes wrote: “Just left the meeting – pretty inspirational. The administration really does want our input, each gave their personal email addresses and encouraged dialogue.

Feedback from Readers and Friends Prior to the Meeting

I was amazed at the response I got by soliciting feedback prior to and during the meeting on Facebook and Twitter. More comments flowed in than I’ve ever gotten before on a status update or Tweet.

I asked on Thursday night via Facebook and Twitter, “meeting at White House Friday to discuss ways to improve economy. Any suggestions?” I got 29 responses. Note that you’ll have to be my Facebook friend or in the UNC or Raleigh-Durham network to read them I believe.

I also asked on Friday, “just challenged by the Obama Administration to provide idea on how to make govt more transparent and open. Ideas?” I got 17 responses.

Photos from The Day

Here’s a photo of the front of the brochure for the day:

And here is Jeff Rosenthal and I with Jessica Jackley of Kiva inside the Einsenhower Building.

Comments Sought

What are your thoughts/ideas/policy proposals in the areas of economy, budget, energy, healthcare, education, transparency, and new media? Post and get the discussion going…